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Camera not working properly
When the camera is not providing an image, or its related features are not working as expected, try the following:
Be sure the latest DisplayLink® driver has been installed on the computer.
To use the HDMI Display port on the VB1, the latest DisplayLink driver, available at displaylink.com/downloads, must be installed on the computer.
Verify that DisplayLink has been enabled for the videobar.
DisplayLink is disabled by default as some computers may, upon inital connection of the videobar, incorrectly identfy the videobar as a second monitor instead of camera. DisplayLink needs to be enabled in the User Access page of the Configuration tab in the Videobar Mobile in order to view the video feed of the camera. For more information, see Enabling or disabling the DisplayLink® / HDMI Output.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Reboot the device running the Bose app.
Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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