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Bose QuietComfort Ultra Headphones (2nd Gen)

Sold from 2025 – present

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Sound and video out of sync

If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following:

Sound and video out of sync | Bose QuietComfort Ultra Headphones (2nd Gen)

Reboot your headphones.

This reset will not erase your product settings.
  1. If the USB charging cable or audio cable is connected to your headphones, disconnect it.
  2. Connect a USB charging cable and charger to a power outlet. You can also connect the USB cable to a USB port on a computer that is powered on.
    Note: Do not connect your headphones to the USB cable yet.
  3. On your headphones, press and hold the Power/Bluetooth® button.
  4. While continuing to hold the button, connect the USB cable to the right earcup. The Power light on your headphones will quickly blink twice.
  5. Once connected, wait two seconds and then release the Power/Bluetooth button.
    Tip: If your headphones don't respond after this, reset them a second time.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.
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