If the headphones are unresponsive, you can reset them. Resetting the headphones doesn’t clear settings or connected devices.
Follow these steps to reset the headphones:
Note: Do not connect the USB cable to the headphones until instructed to do so.
Resetting your headphones
Applies to:
Disconnect all cables from the headphones
Connect one end of the USB cable to a USB-A wall charger or computer that is powered on
Press and hold the Power/Bluetooth® button while connecting the small end of the USB cable into the USB-C port on the right earcup
Release the Power/Bluetooth button when the Bluetooth light blinks blue