When connected to a computer running the macOS X operating system, computer system alert and alarm sounds will play through the connected Bose speakers. If these system sounds are too loud or too quiet compared to other media you are listening to from the computer, try the following:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following:
If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If the volume level heard from your product is faint or quieter than normal, try the following:
If you cannot complete setup because you are unable to connect to your router for Internet access, here are some suggestions:
If you cannot start or complete an update on a Bose product or app, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
If your product is unable to connect to your wireless router for Internet access:
If you do not know or have forgotten the security key to connect to your wireless router, try the following:
If the Bose or SoundTouch app does not find the product you are trying to connect to your network, try the following:
When the camera is not providing an image, or its related features are not working as expected, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:
If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try.
If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
If the audio you are listening to from your system changes to the audio from a different device connected to your system on its own (e.g. changing from TV sound to an AUX device), try the following:
If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:
If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following:
If your remote control does not work from a distance or up close to your system, try the following:
If your product can connect to your network but is unable to obtain a strong signal or randomly disconnects from your wireless router, try the following:
If your product is unable to connect to your wireless router for Internet access:
If your product appears to be receiving power but won't power on as expected:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
