With Alexa, you can ask to play music, hear the news, check weather, control smart home devices, and more. Alexa lives in the cloud and is always getting smarter, adding new capabilities that are delivered to your product automatically. Using Alexa on your product is simple and we'll show you how. Alexa isn’t available in all languages and countries. Alexa features and functionality may vary by location.
Products you have added in the Bose app can be unlinked from your account. This helps organize the app if you no longer own or use a particular product.
Learn how to set up your product, connect components and enjoy the benefits of all its features.
Your headphones include both touch control and physical buttons. Use touch control by swiping or tapping the touch surface of the headphones. With touch control, you can play or pause audio, skip forward or backwards, change the volume, and perform basic call functions. Buttons have default functionality such as noise cancellation levels and voice assistant, but can also be customized in the Bose app.
Your product remembers the last several Bluetooth devices it was connected to so that it can quickly and automatically reconnect to them. Removing this device memory forgets all remembered devices and allows you to start a new list of devices by connecting the ones you want remembered.
You can give your Bose product a different name. This can be helpful, for example, to identify your product when multiple Bluetooth® products are listed in an app or device menu.
Deepen your connection to the world around you with Spotify. Easily get the audio you want—and need—in an instant.
You can mute the microphone using the headphones themselves instead of relying on your phone.
If you have an Apple iOS device, you can close your My Bose account from the Bose app (this option is not available for Android devices). Closing your account will delete your entire My Bose account. You will not be able to access any Bose services or applications where you sign in with that account. This includes the SoundTouch app, the Bose Connect app, and the Bose app for smart soundbars and speakers. You may also lose some features of your Bose products that require these services or applications.
Setting up the Amazon Alexa voice assistant allows you to easily control your Bose product by speaking to it. Find out how to link your Amazon and Bose accounts to start using Alexa. Or, if needed, find out how to delete Alexa from your Bose account.
Find out how to quickly power on your product when you're ready to use it and power it off when it's not in use.
Find out how to log in or log out of an account using the Bose app.
The free Bose app lets you set up your product, configure its settings, control streaming music, and more, all from your mobile device. Find out which Bose products work with the app and how to get it.
Your Bose ID gives you access to many of your Bose apps, and services such as Bose Smart products, SoundTouch products, Bose Hear products, and My Bose account access on Bose websites.
The Bose app widget allows you to quickly view product information like battery level and software version as well as change settings like modes.
A reset can reboot your product or it can clear locally-stored product settings, such as paired device lists. Find out which option is available to reset your product.
Serial numbers contain important information about your product, including model number and DOM (Date of Manufacture). The serial number can be found on your product, product packaging or app (if applicable).
The pads on the earcups of your headphones can be replaced if they wear down over time. Find out how to attach a new set of ear cushions to your headset to ensure the best acoustic seal and comfort.
Software and firmware updates improve product features and stability. Install any available updates to keep your product working at its best.
Installing the latest product and/or app updates ensures you experience the latest features and stability enhancements. Find out how to check the version of your product.
You can customize a shortcut for the tap and hold action on the headphones to perform one of two functions.
Your headphones include both touch control and physical buttons. Use touch control by swiping or tapping the touch surface of the headphones. With touch control, you can play or pause audio, skip forward or backwards, change the volume, and perform basic call functions. Buttons have default functionality such as noise cancellation levels and voice assistant, but can also be customized in the Bose app.
Your product offers multiple different voice prompt language selections so you can hear audible messages from your product in your preferred language.
Your product remembers the last several Bluetooth devices it was connected to so that it can quickly and automatically reconnect to them. Removing this device memory forgets all remembered devices and allows you to start a new list of devices by connecting the ones you want remembered.
The audible voice prompts that your system announce (e.g. battery status and connection prompts) can be turned on or off, depending on your preference.
Enabling background updates is a new feature for iOS users within the Bose app. When new updates are available, they will transfer to your connected product even if the Bose App is competely closed. See the following to enable the feature:
The Bose app widget allows you to quickly view product information like battery level and software version as well as change settings like modes.
Instructions on connecting your Bluetooth headphones to an In-Flight Entertainment System.
A computer remembers Bluetooth devices that were previously connected so it can quickly and easily reconnect to them. Removing this device memory forgets all currently stored devices and allows you to start a new list by connecting only the devices you want remembered.
Computers have their own volume control. Learn how to set the volume level of a computer for use with your Bose system.
Your product remembers the last several Bluetooth devices it was paired to so that it can quickly and automatically reconnect to them. This is useful if your product connects to a different device when you turn it on, or if you just want to switch to a different device.
Multi-point is a feature that allows your product to connect to more than one Bluetooth device. This is useful to switch between two smartphones without disconnecting and reconnecting each time.
Find out how to wirelessly pair your product to a Bluetooth device, like a smartphone or computer. This lets you control the sound you hear from your product.
Computers let you select where you want sound play from, like a Bluetooth® speaker, headphones, internal computer speakers, or another connected audio device. Find out how to select the audio output device you want to hear.
A computer can show a list of Bluetooth devices that were previously paired and stored to memory. This memory helps the computer quickly reconnect to remembered devices.
If you own more than one Bose Bluetooth speaker or headphones, find information about connecting them together.
Find out how to use the Bose app to wirelessly pair your product to a Bluetooth device, like a smartphone or computer. This lets you control the sound you hear from your product.
The automatic power off setting lets your product automatically turn off and enter standby if it is not in use for a period of time. This is useful, for example, to conserve power in case your product is accidentally left powered on.
Find out how to quickly power on your product when you're ready to use it and power it off when it's not in use.
Find out how to check the battery level of your product using the product lights or the Bose app, if applicable.
Find out how to charge the battery in your headphones so you can use them on the go.
Conversation mode is a convenient method which simultaneously pauses your audio and gives you full awareness. This allows you to have a quick conversation with someone or immediately be aware of your surroundings.
The noise cancellation in your headphones can be set higher or lower. This is useful in environments where you want to hear more or less of the sound around you.
You can use the audio equalization controls of your product to adjust the sound quality to your liking. Learn how to access the available EQ settings.
Fine tune your sound with the equalizer settings in the Bose app.
This article outlines software and firmware release dates. It includes release features and bug fixes.
Find out what the LED indicator light on your product tells you about the status of your product.
Some Bose products carry a certified “Ingress Protection” rating which indicates the product will prevent certain levels of liquid from entering the housing if exposed. The following is a guideline on what these ratings mean and how you should use the product when it comes to liquids and dust.
In certain regions, Alexa or the Google Assistant is available to let you control your Bose product using your voice. If integration with a voice assistant is not available in your country, you cannot link that assistant to your Bose product. Similarly, if a desired language is not supported, it cannot be used to communicate with the assistant and your Bose product. Find out which languages and countries support integration with Alexa or the Google Assistant and your Bose product.
Adding a music service in the Google Home app or the Amazon Alexa app allows you to start playback of that music service by making a voice request to the corresponding voice assistant. The chart below shows which music services are available in regions that support the Google Assistant and Alexa.
You can use the Bose product update at btu.Bose.com to update compatible Bose products. This web-based updater is an easy way to keep your product up-to-date with the latest features and improvements. Find out which computers and web browsers are compatible with the updater.
