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Wave® SoundTouch® music system IV

Sold from 2015 – present

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Cannot connect to Wi-Fi network

If your product is unable to connect to your wireless router for Internet access:

Here are some things to know:

  • For Wi-Fi connectivity, the Bose SoundTouch pedestal that was included with your system must be connected to power and the Bose link port on the back of the Wave system.
  • Your system must be within the wireless range of your wireless router or connected wireless extenders (if in use).
  • Mobile hotspots are not recommended since they can have limited or inconsistent performance.

View common or advanced troubleshooting.

Try the common solutions first. If you're still unable to connect, there are some advanced solutions to try.

Common solutions

Advanced solutions

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