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Resetting your product
A reset can reboot your product or it can clear locally-stored product settings, such as paired device lists. Find out which option is available to reset your product.
Reset your earbuds.
- Place your earbuds in the charging case.
- Connect charging case to a power outlet with a USB cable and charger.
Tip: Avoid using a computer USB port for this reset. - After 5 seconds, disconnect the USB cable from the charging case, then wait 1 minute.
- Remove your earbuds from the case and resume normal use.
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