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Wave® SoundTouch® music system IV

Sold from 2015 – present

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Buttons on product do not work or work intermittently

If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:

Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.

Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Be sure your system is not in Demo mode.

Demo mode is used for in-store displays. In case this mode was accidentally enabled—or if this is a newer system that was purchased as an open-box item—check that Demo mode is disabled. For more info, see Turning off Demo mode.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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