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SoundLink® Mini Bluetooth® speaker

Sold from 2013 – 2015

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Sound is not heard from all speakers

If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:

Try connecting a different audio device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Try playing different types of media.

Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Check if tones are heard when disconnecting and reconnecting power.

When disconnecting the power cord, a tone should play from the left speaker; when reconnecting the cord, a tone should play from the right speaker. If a tone is not heard, service is needed. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Reboot the Bluetooth® device.

Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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