Resetting your headphones

Resetting your Bluetooth® headphones can help fix minor issues, such as a poor connection, sound issues, or streaming performance.

Follow these steps to reset the headphones:

Turn the headphones off and wait for 30 seconds
Plug the headphones into a USB power supply via a USB cord and wait 5 seconds. (Power supply needs to be plugged into a working outlet)
Unplug the USB cord from the headphones and wait 1 minute
Turn the headphones on and test if they work properly

Note: Performing this reset does not clear the pairing list on your headphones.