Headphones will not charge

If you're having trouble charging your headphones, try the following:

Make sure the headphones are properly placed in the charging case
Make sure the charging case battery is not depleted
Make sure there is no dirt or debris covering the charging conductors within the case or on the earbuds
If your headphones have been exposed to high or low temperatures, let the headphones return to room temperature and then try charging again

If the steps above did not resolve your issue, click the "Contact Us" link below to find the best support for your region.