Your headphones will not connect to your device while charging. If your headphones are not charging and still not connecting to your device, here are a few things to try:
My headphones will not pair with my Bluetooth® device
Applies to:
Power cycle the headphones: Power the headphones off for 2 seconds. Then, power them on and try connecting again
Reset your headphones:
- Power the headphones off and wait for 30 seconds
- Plug the headphones into a USB power supply via a USB cord and wait 5 seconds. (Power supply needs to be plugged into a working outlet)
- Unplug the USB cord from the headphones and wait 1 minute
- Turn the headphones on and test if they work properly
Clear the headphones' pairing list:
- Power on the headphones
- Slide and hold the Power button toward the Bluetooth icon for 10 seconds, until you hear “Bluetooth device list cleared.”
- Remove your headphones from your device's Bluetooth list. This is typically done by selecting your headphones in the device's Settings > Bluetooth list and selecting "Forget," "Unpair," or "Remove"
- Your headphones are now "Ready to pair" to your device. Go to your device's Bluetooth settings and select your headphones as a new device
Note: You can also clear the pairing list in the Bose Connect app by clicking the Bluetooth icon > Edit, and tapping the "X" next to your devices.
While trying to connect, you may need to select your headphones from your device's Bluetooth list. Devices will typically try to connect to the most recently connected device first, then move to the next device in the list every few minutes. Your headphones may be further down the list
Turn Bluetooth off then on again
Toggle Airplane mode on then off
Reboot your device
"Forget," "Unpair," or "Remove" your headphones from your device's Bluetooth list, then connect again
If connecting to a Windows computer, you may see 2 different icons in the device pairing list (a device icon and a headphones icon). Make sure you select the headphones icon