If your device is not responding to the remote control, try the following:
Device is not responding to remote button commands
Applies to:
- QC®25 noise cancelling headphones – Apple® devices
- QC®25 noise cancelling headphones – Samsung/Android™ devices
- QC®20 headphones – Samsung and Android™ devices
- QC®20 noise cancelling headphones – Apple® devices
- QC®20 noise cancelling headphones – Samsung/Android™ devices
- QC®20i headphones - Apple® devices
Not all features and functions are compatible with all Android and iOS devices. For Apple devices, see Apple compatible devices. For Saumsung devices, see Samsung Galaxy compatible devices
For multi-press functions, vary the speed of button presses
Try removing the device from any case or protective sleeve
Verify that the headphone input is free of debris