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SoundSport Pulse wireless headphones

Sold from 2016 – present

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Sound
Battery
Power
Bluetooth®
Controls
Microphone
Setup

If sound is missing from the left or right ear while listening to your product, try the following:

This is normal: It may take a moment to switch sources if both sources are playing. During this time, it may seem like the new source is paused or the headset is not producing sound.

If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:

If you lose audio from your Bose product while using it to make calls with a online virtual meetings app (e.g. Skype, Teams, Zoom, etc.), try the following:

If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:

If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:

If your product seems to be set up properly but does not produce sound, try the following:

If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:

Gapless playback is intended to provide a seamless listening experience when there is transition between songs. In certain situations, a gap or brief moment of no audio may occur between tracks. Review the information below to determine whether gapless playback is supported for your listening experience.

If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:

If the volume level heard from your product is faint or quieter than normal, try the following:

If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:

If the person on the other end of a phone call hears a clicking sound when you adjust the Bluetooth volume on your Bose product, try the following:

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