If you open the Bose Connect app on your iOS or Android device but your Bose Bluetooth® product is not found or does not appear in the app, try the following:
If you press the button on your headphones to make a request to the Amazon Alexa assistant but Alexa doesn't respond, try the following:
If you are unable to use Google Assistant with your product, try the following:
If sound is missing from the left or right ear while listening to your product, try the following:
This is normal: It may take a moment to switch sources if both sources are playing. During this time, it may seem like the new source is paused or the headset is not producing sound.
If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If you hear a high-pitched whine or whistle from one or both ears while using your product, try the following:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If you lose audio from your Bose product while using it to make calls with a online virtual meetings app (e.g. Skype, Teams, Zoom, etc.), try the following:
If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following
If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If your product produces unexpected ticking, clicking or popping noises when turning on, try the following:
Gapless playback is intended to provide a seamless listening experience when there is transition between songs. In certain situations, a gap or brief moment of no audio may occur between tracks. Review the information below to determine whether gapless playback is supported for your listening experience.
If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:
If the volume level heard from your product is faint or quieter than normal, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If the person on the other end of a phone call hears a clicking sound when you adjust the Bluetooth volume on your Bose product, try the following:
If you experience static, distorted audio or unexpected noises from headphones when loud noise around you, note the following:
If your product appears to be receiving power but won't power on as expected:
If your product produces unexpected ticking, clicking or popping noises when turning on, try the following:
If you push the power switch on your headphones to the off position but they stay on and the light does not turn off, try the following:
If the LED indicator light on your product is solid red or flashing red, please try the following:
The battery indicator light on your system flashes yellow while charging and stops flashing when fully charged. If the light never stops flashing while charging, try the following:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try.
If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:
If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
If the microphone on your product picks up your voice quietly or with added noise that makes it difficult for others to understand you during phone calls with your product, try the following:
If people have difficulty understanding you, hear a lot of background noise and/or you sound distorted during phone calls when using your Bose product, try the following:
If the microphone on your product picks up your voice inconsistently or people say you are cutting in and out when making phone calls with your product, try the following:
If the microphone on your product does not pick up your voice or people cannot hear you talking when making phone calls with your product, try the following:
If the answer/end button on your Bose headphones is not ending phone calls, try the following:
If you are unable to use your product with the Siri voice assistant from Apple, try the following:
If you press the button on your headphones to make a request to the Amazon Alexa assistant but Alexa doesn't respond, try the following:
If you are unable to control the volume of a the device connected to your headset using the headset controls, try the following:
To resolve this issue, try the following:
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
If the person on the other end of a phone call hears a clicking sound when you adjust the Bluetooth volume on your Bose product, try the following:
If you cannot start or complete an update on a Bose product or app, try the following:
If you cannot link a device to product using NFC (Near-field Communication), try the following:
If you are unable to use Google Assistant with your product, try the following:
If the battery charge level drains at a faster rate than expected, try the following:
The combination of both active and passive noise reduction technologies in your headphones is desgined to block out most sounds but may not block out everything. You may still hear higher pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you feel you are not geting any noise reduction with your headphones, here are a few steps you can try.
If you experience static, distorted audio or unexpected noises from headphones when loud noise around you, note the following:
If the headband on your headphones is damaged or detached, note the following: