If your headphones unexpectedly produce static or crackling noises from one side of the headset, try the following:
If sound is missing from the left or right ear while listening to your product, try the following:
If your headphones unexpectedly produce static or hissing noises from both sides of the headset, try the following:
If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If your headphones unexpectedly produces static or crackling noises from both sides of the headset, try the following:
If you hear a high-pitched whine or whistle from one or both ears while using your product, try the following:
If you headphones unexpectedly produces static or crackling noises from one sides of the headset, try the following:
If you cannot hear ATC (Air Traffic Control) while using you Bose Aviation headset in an aircraft, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If you hear regularly occurring audio artifacts, like crackling, ticking, or squealing while using your product, try the following:
If the sound from your product is very quiet or does not play as loud as expected, try the following:
If your headphones produce an unexpected ticking, clicking or popping noise from one side, try the following:
If your headphones produce an unexpected ticking, clicking or popping noise from both sides of the headset, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If the person on the other end of a phone call hears a clicking sound when you adjust the Bluetooth volume on your Bose product, try the following:
If others hear your audio cutting in and out when you talk into the microphone on your headset, try the following:
If the sound picked up by the microphone on your product is indistinguishable or difficult for others to understand, try the following:
The level of your own voice heard through the headphones is known as sidetone. If you're unable to adjust this level while your Bose aviation headset is connected to an aircraft communication system, try the following:
If the ANR (Active/Acoustic Noise Reduction) feature in your headphones is not cancelling noise in one side of your headset and you are also not getting sound from that side, try the following:
If the microphone on your product picks up too much of the noise surrounding you, making it diffult for others to understand you, try the following:
If a part of your product shows wear, is cracked, frayed, dettached or otherwise broken, view the following:
If the microphone plug on your headset does not fit in the microphone connector jack on your aircraft, try the following:
If the microphone on your product does not pick up audio as loud as expected or at a level loud enough for others to clearly hear you, try the following:
If the microphone on your product does not pick up your voice or people cannot hear you talking when making phone calls with your product, try the following:
If your product appears to be receiving power but won't power on as expected:
If the noise cancellation feature of your headphones unexpectedly stops working or cuts out while the headset is powered on, try the following:
Auto-off lets your product power off automatically to conserve power if it is not in use for a period of time. If this feature does not work, try the following:
If you are unable to power off your headset by pressing the power button or toggle switch on the headset control module, try the following:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If the cable attached to your headset shows wear, is cracked, cut, torn, frayed or otherwise broken, view the following:
If your product is not functioning properly after getting wet, view the following:
If the headband on your headset is cracked, split or damaged, view the following:
If a part of your product shows wear, is cracked, frayed, dettached or otherwise broken, view the following:
If a wire attached to your product headband is worn, split, cut, torn or otherwise damaged, view the following:
If the noise cancellation feature of your headphones unexpectedly stops working or cuts out while the headset is powered on, try the following:
If the ANR (Active/Acoustic Noise Reduction) feature in your headphones is not cancelling noise in one side of your headset and you are also not getting sound from that side, try the following:
The combination of both active and passive noise reduction technologies in your headphones is desgined to block out most sounds but may not block out everything. You may still hear higher pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you feel you are not geting any noise reduction with your headphones, here are a few steps you can try.
If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try.
If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
If the battery charge level drains at a faster rate than expected, try the following:
If you open the Bose Connect app on your iOS or Android device but your Bose Bluetooth® product is not found or does not appear in the app, try the following:
If the person on the other end of a phone call hears a clicking sound when you adjust the Bluetooth volume on your Bose product, try the following:
If you cannot start or complete an update on a Bose product or app, try the following:
