If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following
If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:
If the volume level heard from your product is faint or quieter than normal, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If your system is receiving and playing audio but not 5.1 surround sound, try the following:
If the audio you are listening to from your system changes to the audio from a different device connected to your system on its own (e.g. changing from TV sound to an AUX device), try the following:
If your product has a settings menu or works with a Bose app that can adjust settings, try the following if settings are changed but not reflected or remembered by your product:
If the seek or scan buttons for your system are not working as expected, try the following:
If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:
You can program your Bose universal remote to control a device from another brand connected to your system—like a TV, cable box or Blu-ray player. If you cannot find a code to control or fully control a device, try the following:
If a remote other than your Bose remote is unexpectedly controlling your system, try the following:
If your remote control works but some of the buttons on it do not control your system as expected, try the following:
If you press a button on your remote to control your Bose system but other devices if your room unexpectedly respond to the Bose remote, try the following:
If you are unable to select a particular radio station using the seek or tune buttons, try the following:
If there is no option to repeat content (i.e. songs or albums) in your system menu, try the following:
If your remote control does not work from a distance or up close to your system, try the following:
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
If your product appears to be receiving power but won't power on as expected:
If your system continuously turns itself completely off (as if power was lost) and restarts itself on its own, try the following:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If you cannot start or complete an update on a Bose product or app, try the following:
Your system may not recognize the connected USB key. Please try the following:
If the picture quality from a device connected to your Bose system is fuzzy, discolored, grainy or of otherwise of poor image quality, try the following:
If the sound coming from your system does not accompany the video on your TV, try the following:
If a video device (i.e. cable box, Blu-ray player, game system, etc.) that is connected to your system does not display an image on your TV, try the following:
If the seek or scan buttons for your system are not working as expected, try the following:
If you are unable to select a particular radio station using the seek or tune buttons, try the following:
If you have trouble with static, noise or general poor reception when tuning to AM or FM radio stations, try the following:
If you have difficulty saving an FM, AM or DAB (where available) radio station preset to your system, try the following:
If there is no option to repeat content (i.e. songs or albums) in your system menu, try the following:
