A reset can reboot your product or it can clear locally-stored product settings, such as paired device lists. Find out which option is available to reset your product.
Serial numbers contain important information about your product, including model number and DOM (Date of Manufacture). The serial number can be found on your product, product packaging or app (if applicable).
Software and firmware updates improve product features and stability. Install any available updates to keep your product working at its best.
Installing the latest product and/or app updates ensures you experience the latest features and stability enhancements. Find out how to check the version of your product.
The ear tips on your product are replaceable. This lets you to replace worn tips or to attach a different size tip for a better fit.
Find the proper care for your product by view these instructions.
Products you have added in the Bose app can be unlinked from your account. This helps organize the app if you no longer own or use a particular product.
Learn how to set up your product, connect components and enjoy the benefits of all its features.
Your product remembers the last several Bluetooth devices it was connected to so that it can quickly and automatically reconnect to them. Removing this device memory forgets all remembered devices and allows you to start a new list of devices by connecting the ones you want remembered.
You can give your Bose product a different name. This can be helpful, for example, to identify your product when multiple Bluetooth® products are listed in an app or device menu.
Proper fit is important for product comfort and performance. Get tips on how to properly fit and adjust your earbuds.
If you have an Apple iOS device, you can close your My Bose account from the Bose app (this option is not available for Android devices). Closing your account will delete your entire My Bose account. You will not be able to access any Bose services or applications where you sign in with that account. This includes the SoundTouch app, the Bose Connect app, and the Bose app for smart soundbars and speakers. You may also lose some features of your Bose products that require these services or applications.
Find out how to quickly power on your product when you're ready to use it and power it off when it's not in use.
If you have a Bose account, you can link compatible Bose headphones and smart speakers to your account. This lets you control products settings and features conveniently from your mobile device.
Find out how to log in or log out of an account using the Bose app.
This product does not support multi-point (being connected simultaneously with two Bluetooth devices). However, you can switch between two previously connected devices without disconnecting and reconnecting each time by following these steps:
The free Bose app lets you set up your product, configure its settings, control streaming music, and more, all from your mobile device. Find out which Bose products work with the app and how to get it.
These instructions are for Samsung devices only.
With Software version 1.3.x or later, you can now use either the left or right earbud for Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth, the other will automatically take over. Learn more ...
The Bose app widget allows you to quickly view product information like battery level and software version as well as change settings like modes.
In-ear detection uses sensors to identify when you’re wearing the earbuds. You can automatically play/pause audio, answer phone calls, and adjust noise cancellation by inserting or removing an earbud.
Find out how to check the battery level of your product using the product lights or the Bose app, if applicable.
Find out how to charge the battery in your headphones so you can use them on the go.
Find out what the LED indicator light on your product tells you about the status of your product.
A computer remembers Bluetooth devices that were previously connected so it can quickly and easily reconnect to them. Removing this device memory forgets all currently stored devices and allows you to start a new list by connecting only the devices you want remembered.
Your product remembers the last several Bluetooth devices it was paired to so that it can quickly and automatically reconnect to them. This is useful if your product connects to a different device when you turn it on, or if you just want to switch to a different device.
Find out how to wirelessly pair your product to a Bluetooth device, like a smartphone or computer. This lets you control the sound you hear from your product.
Computers let you select where you want sound play from, like a Bluetooth® speaker, headphones, internal computer speakers, or another connected audio device. Find out how to select the audio output device you want to hear.
A computer can show a list of Bluetooth devices that were previously paired and stored to memory. This memory helps the computer quickly reconnect to remembered devices.
If you own more than one Bose Bluetooth speaker or headphones, find information about connecting them together.
This product does not support multi-point (being connected simultaneously with two Bluetooth devices). However, you can switch between two previously connected devices without disconnecting and reconnecting each time by following these steps:
Find out how to use the Bose app to wirelessly pair your product to a Bluetooth device, like a smartphone or computer. This lets you control the sound you hear from your product.
Use touch control by tapping or swiping the touch surface of either earbud. With touch control, you can play/pause audio, change the volume, perform basic call functions, adjust noise cancellation (noise cancelling earbuds only), and use a Shortcut.
Your product offers multiple different voice prompt language selections so you can hear audible messages from your product in your preferred language.
A Shortcut enables you to quickly and easily check the earbud battery level or skip a track.
Your product remembers the last several Bluetooth devices it was connected to so that it can quickly and automatically reconnect to them. Removing this device memory forgets all remembered devices and allows you to start a new list of devices by connecting the ones you want remembered.
The audible voice prompts that your system announce (e.g. battery status and connection prompts) can be turned on or off, depending on your preference.
Enabling background updates is a new feature for iOS users within the Bose app. When new updates are available, they will transfer to your connected product even if the Bose App is competely closed. See the following to enable the feature:
The Bose app widget allows you to quickly view product information like battery level and software version as well as change settings like modes.
The noise cancellation in your headphones can be set higher or lower. This is useful in environments where you want to hear more or less of the sound around you.
Fine tune your sound with the equalizer settings in the Bose app.
Modes are groups of settings that you can create and quickly switch between depending on your situation. There are multiple Modes available to start. You can also create your own Modes to quickly recall the different settings that work best for you.
This article outlines software and firmware release dates. It includes release features and bug fixes.
Find out how to quickly power on your product when you're ready to use it and power it off when it's not in use.
Some Bose products carry a certified “Ingress Protection” rating which indicates the product will prevent certain levels of liquid from entering the housing if exposed. The following is a guideline on what these ratings mean and how you should use the product when it comes to liquids and dust.
You can use the Bose product update at btu.Bose.com to update compatible Bose products. This web-based updater is an easy way to keep your product up-to-date with the latest features and improvements. Find out which computers and web browsers are compatible with the updater.