Serial numbers contain important information about your product, including model number and DOM (Date of Manufacture). The serial number can be found on your product, product packaging or app (if applicable).
It is important to keep your eartips and the mesh grilles under the eartips clean and free of debris. If there is debris on either, it can inteferere with the speakers in your product and affect sound quality. Find out how to clean your product.
The ear tips on your product are replaceable. This lets you to replace worn tips or to attach a different size tip for a better fit.