A reset can reboot your product or it can clear locally-stored product settings, such as paired device lists. Find out which option is available to reset your product.
Serial numbers contain important information about your product, including model number and DOM (Date of Manufacture). The serial number can be found on your product, product packaging or app (if applicable).
Your product has a Recovery mode, which can help in cases where it becomes unresponsive. This process should only be used to restore operation of a speaker or amplifier that has become inoperable during or immediately following an update. System settings may be lost during this process.
IMPORTANT: This process should not be used if the speaker was just restored to its factory default settings. Restoring the speaker to its factory settings removes any stored Wi-Fi network credentials which are needed for the Recovery mode to complete.
Entering Setup mode lets you connect a device to the Wi-Fi network broadcast by the Bose system. This is useful for system set up and diagnostics.
Software and firmware updates improve product features and stability. Install any available updates to keep your product working at its best.
Installing the latest product and/or app updates ensures you experience the latest features and stability enhancements. Find out how to check the version of your product.
With Alexa, you can ask to play music, hear the news, check weather, control smart home devices, and more. Alexa lives in the cloud and is always getting smarter, adding new capabilities that are delivered to your product automatically. Using Alexa on your product is simple and we'll show you how. Alexa isn’t available in all languages and countries. Alexa features and functionality may vary by location.
Products you have added in the Bose app can be unlinked from your account. This helps organize the app if you no longer own or use a particular product.
An IP address is a set of numbers that a product uses to communicate on a network. This address can be useful for advanced setup or troubleshooting.
You can add music services to your Bose account for access to a variety of streaming content. (Note: Music services vary by region.)
Learn how to set up your product, connect components and enjoy the benefits of all its features.
Get help storing and changing presets using the app or using the buttons on your system.
Router configurations can restrict network traffic, which can cause network or app communication issues. If you experience network issues, try these settings for the best performance with your Bose product.
Add music services to your Bose account for access to a variety of streaming content. Music service availability varies by region.
You can add music services to your Bose account for access to a variety of streaming content. Music service availability varies by region.
Your product listens for a wake word (i.e. "Alexa" for Amazon devices) so you can interact with your system by speaking. You can mute the system's microphone and stop it from listening for and responding to wake words. This is useful, for example, if you're are explaining the voice feature to someone and don't want the system responding during that time.
Entering Setup mode lets you connect a device to the Wi-Fi network broadcast by the Bose system. This is useful for system set up and diagnostics.
Your product remembers the last several Bluetooth devices it was connected to so that it can quickly and automatically reconnect to them. Removing this device memory forgets all remembered devices and allows you to start a new list of devices by connecting the ones you want remembered.
You can add music services to your Bose account for access to a variety of streaming content. Music service availability varies by region.
You can select or enter a different name for your product. This is helpful, for example, if you have multiple systems. You can give them the name of the room they are in to help differentiate between them in the app.
Setting up Google Assistant voice assistant allows you to easily control your Bose product by speaking to it. Find out how to link your Google and Bose accounts to start using Google Assistant. Or, if needed, find out how to delete Google Assistant from your Bose account.
Add music services to your Bose account for access to a variety of streaming content. Music service availability varies by region.
If you have an Apple iOS device, you can close your My Bose account from the Bose app (this option is not available for Android devices). Closing your account will delete your entire My Bose account. You will not be able to access any Bose services or applications where you sign in with that account. This includes the SoundTouch app, the Bose Connect app, and the Bose app for smart soundbars and speakers. You may also lose some features of your Bose products that require these services or applications.
Setting up the Amazon Alexa voice assistant allows you to easily control your Bose product by speaking to it. Find out how to link your Amazon and Bose accounts to start using Alexa. Or, if needed, find out how to delete Alexa from your Bose account.
Connecting your product to a wireless network lets you access streaming music services, group multiple Bose products, control your product and settings from the Bose app and more. Find out how to connect your product to a network using the normal or alternate method and how to update the network name and password stored by your product.
Your product has an audio input to accomodate the connection of another device. Learn how to switch inputs on your product to hear the different sound sources you have connected.
If you have a Bose account, you can link compatible Bose headphones and smart speakers to your account. This lets you control products settings and features conveniently from your mobile device.
When the Sharing setting is turned on, anyone connected to the same network as the product will be able to add that product to their account, and control it with the Bose app. This is convenient for family and friends.
Important Note: When the Sharing setting is changed from on to off, anyone who previously added that product to their account (and still has access to the same network) will continue to be able to control it with the Bose app.
Find out how to log in or log out of an account using the Bose app.
If a music service in the My Bose account is no longer in use, it can be removed from the account (excluding TuneIn) to prevent the display of a service that may no longer have an active subscription.
If you have two or more speakers, you can create groups of speakers. This is useful if you want multiple speakers to play the same sound together.
The free Bose app lets you set up your product, configure its settings, control streaming music, and more, all from your mobile device. Find out which Bose products work with the app and how to get it.
Your Bose ID gives you access to many of your Bose apps, and services such as Bose Smart products, SoundTouch products, Bose Hear products, and My Bose account access on Bose websites.
Find which network ports are used by Bose SoundTouch speakers as well as smart speakers that work with the Bose app. This info can be useful for an advanced setups, enterprise networks, or troubleshooting.
Your system can show the name of network it is connect to as well as the Wi-Fi signal strength it is receiving from that network.
In the Spotify app, you can use Spotify Connect to stream audio to a Bose speaker. This lets you use the Spotify app as normal while hearing your Spotify app selections on your Bose speaker.
A computer remembers Bluetooth devices that were previously connected so it can quickly and easily reconnect to them. Removing this device memory forgets all currently stored devices and allows you to start a new list by connecting only the devices you want remembered.
Computers have their own volume control. Learn how to set the volume level of a computer for use with your Bose system.
Your product remembers the last several Bluetooth devices it was paired to so that it can quickly and automatically reconnect to them. This is useful if your product connects to a different device when you turn it on, or if you just want to switch to a different device.
Find out how to wirelessly pair your product to a Bluetooth device, like a smartphone or computer. This lets you control the sound you hear from your product.
Computers let you select where you want sound play from, like a Bluetooth® speaker, headphones, internal computer speakers, or another connected audio device. Find out how to select the audio output device you want to hear.
A computer can show a list of Bluetooth devices that were previously paired and stored to memory. This memory helps the computer quickly reconnect to remembered devices.
After Chromecast built-in is activated on your Bose smart speaker, smart soundbar or amplifier; you can begin streaming music or podcasts via the following steps.
Learn how to a connect other audio sources to your system.
If you own more than one Bose Bluetooth speaker or headphones, find information about connecting them together.
You can connect headphones to your system for situations when low volume listening is needed. This can be useful, for example, to listen to audio at night without disturbing others in your home with the sound from your speakers.
Apple AirPlay technology lets you wirelessly play audio from an AirPlay device (i.e. an iPhone or compatible app) and hear it through an AirPlay-compatible speaker—like your Bose speaker. For AirPlay to work, be sure both the device and the speaker are connected to the same network.
Find out how to use the Bose app to wirelessly pair your product to a Bluetooth device, like a smartphone or computer. This lets you control the sound you hear from your product.
If you don't know the name of your network but you have a computer that is connected to that network, you can find the network name using the computer.
If you forgot or need to find the password for your Wi-Fi network, you can retrieve the password from a computer that is connected to that network as long as you have adminstrator access to the computer.
Find out what the LED indicator light on your product tells you about the status of your product.
In certain regions, Alexa or the Google Assistant is available to let you control your Bose product using your voice. If integration with a voice assistant is not available in your country, you cannot link that assistant to your Bose product. Similarly, if a desired language is not supported, it cannot be used to communicate with the assistant and your Bose product. Find out which languages and countries support integration with Alexa or the Google Assistant and your Bose product.
Adding a music service in the Google Home app or the Amazon Alexa app allows you to start playback of that music service by making a voice request to the corresponding voice assistant. The chart below shows which music services are available in regions that support the Google Assistant and Alexa.
The SimpleSync feature is available for any product compatible with the Bose App. It lets you connect a single pair of Bluetooth® headphones or a single speaker (or soundbar) to play along with your Bose speaker. While many Bluetooth speakers and headphones can connect via SimpleSync, certain Bose products are optimized to play sound in sync with your Bose speaker.
If looking to use a power inverter with your product, note the following:
Certain music services are available for use in specific regions around the globe. Learn which music services you can listen to in your area.
If you have both Bose SoundTouch and Bose smart speakers in your home, you have some options for ways to use both types of systems together. This is useful to control or play the same content on both system types at once without opening multiple apps.
The Wi-Fi capability of your product can be enabled and disabled. This is useful for situations in which limited system functionality is needed (e.g. if you only plan to use auxiliary input).
Your product remembers the last several Bluetooth devices it was connected to so that it can quickly and automatically reconnect to them. Removing this device memory forgets all remembered devices and allows you to start a new list of devices by connecting the ones you want remembered.
If you use Google Assistant as your Virtual Personal Assistant (VPA), Chromecast built-in will be automatically enabled for your Bose smart speakers and soundbars. If you use Alexa as your VPA, or you don’t use any voice assistant to control your Bose smart device, you can enable Chromecast built-in via the following steps.
If you are playing music using a Chromecast connection to a group of speakers and a delay is heard between speakers, try the following:
The bright or dim setting of the system display is adjustable. This is useful to make the display more or less noticeable in bright or dark environments.
The System Information screen provides information about your system, like serial number, software version, remote control information and more. This information can be useful when registering or getting support on your product.
This article outlines software and firmware release dates. It includes release features and bug fixes.
You can use the audio equalization controls of your product to adjust the sound quality to your liking. Learn how to access the available EQ settings.
By default, audio heard from an Alexa-linked system is not muted when you make a voice request to Alexa. If the Bose system volume is too loud for Alexa to understand you, you can have the Bose system mute when you say "Alexa" by following these instructions.
Get help storing and changing presets using the app or using the buttons on your system.
Your product has an audio input to accomodate the connection of another device. Learn how to switch inputs on your product to hear the different sound sources you have connected.
Find out how to change the hours and minutes shown on your system to reflect the current time in your location.
Your system can show the current time on the system display. This is useful if the system is located in an area where a clock is useful.
The Amazon Alexa assistant is available for integration with non-Amazon devices, like Bose smart speakers. However, some Alexa features that are supported with Amazon Alexa devices are unsupported with non-Amazon Alexa devices. Learn which features are unavailable when using Alexa with a Bose smart speaker.
Google Assistant is available for integration with non-Google devices, like Bose products. Some Google Assistant features that are supported with Google devices are unsupported with non-Google devices. Learn which Google Assistant features are unavailable with your Bose Google Assistant-enabled products.