If sound is missing from the left or right ear while listening to your product, try the following:
If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following:
To resolve this issue, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:
If the battery charge level drains at a faster rate than expected, try the following:
If the app cannot find the product you have already added to your Bose account, it might show "searching" or "unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following:
If you are experiencing issues where Spotify Tap does not work with your device, please try these steps:
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
The combination of both active and passive noise reduction technologies in your headphones is desgined to block out most sounds but may not block out everything. You may still hear higher pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you feel you are not geting any noise reduction with your headphones, here are a few steps you can try.
If the microphone on your product does not pick up your voice or people cannot hear you talking when making phone calls with your product, try the following: